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Before contacting us, please document the issue, including the proper time, place, form, and incident. When did the blunder happen? What program or feature were you using? What steps were you taking when the situation occurred? Again, it's crucial to use precise wording.
Would you please let us know if you have any time limits at the start of your assistance call? If your company is under a tight deadline to complete a project or transaction, we may be able to provide a temporary fix to get you back up and running while we look into more permanent solutions.
Document minor irritations as well as significant show-stoppers over the workday. You can work on fixing the laundry list of annoyances you've accumulated during your time with the analyst.