In theory, choosing a technology vendor to look after your hardware, software, and communications systems should be as easy as opening the phone book after all, there are plenty of outsourced IT businesses around.
However, the reality, is that there are important distinctions between different companies. Here are three key areas you should pay attention to:
1. Skills and certifications. Obviously, any professional IT team is going to have a good technical background. What matters most, though, is that the company you’re considering is familiar with the kinds of hardware and software you use in your business.
2. A reputation for coverage and service. A strong IT vendor is going to be able to respond to issues 24 hours a day, and have several types of professionals on staff to deal with a variety of challenges. In addition, you want a company with a reputation for quick, customer-friendly service.
3. Clear billing policies. Whether you are on an hourly agreement or a managed services contract, you should know what you can expect to pay for your IT team’s work, what types of guarantees are offered, etc. Lower-end providers will sometimes try to quote one rate and then bill another or add on lots of “extras.” Don’t fall for those kinds of tricks.