IT Infrastructure Management & Support
IT Infrastructure Management refers to managing the IT infrastructure of a company. Basically, it’s the backbone of any global enterprise. Today, the biggest stumbling block to achieving one’s business goals is a poorly designed IT infrastructure. Poor design usually lacks any of the four key characteristics of IT Infrastructure:
These are also referred to as the Arms of IT infrastructure. Reliable IT infrastructure in today’s world can prove to be the biggest difference for any enterprise.
For any organization related to information technology, both IT infrastructure management and IT technical support are crucial to all operations. In fact, companies often devote a huge amount of resources for managing policies, processes, equipment, data, human resources and external contacts in order to maintain overall effectiveness.
IT Infrastructure management can be divided into three categories:
- Systems Management
- Network Management
- Storage Management
IT infrastructure can also be managed by contacting various vendors, such as IBM, Hewlett-Packard or Microsoft.
Purpose of IT Infrastructure Management:
The main objectives of IT infrastructure management include:
- Ensuring adherence to standards
- Reduction in the duplication of effort
- Promoting adaptability necessary for a changeable environment
- Ensuring interoperability among organizational and external entities
- Enhancing the flow of information throughout an information system
- Ensuring that management policies and practices are in tune with the IT needs
IT infrastructure management, such as the one offered by Computer Answers, ensures that all these objectives are fulfilled with equal efficiency.
IT Technical Support:
IT technical support refers to assistance in managing products related to software and hardware. Several companies, such as Samsung and HP, provide after-sales technical assistance to their customers. Sometimes, these services are provided free of cost, while at other times a fee is charged from an IT technical support organization. Most companies today prefer to have in-house technical assistance and many large organizations have a complete department dedicated to this type of assistance.
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What makes us different? How about FREE Diagnostics, repairs while you wait, and a host of other services aimed at getting you back up and running faster than anyone in the business.
When it comes to your IT systems, there’s no room for any uncertainty or discrepancy. It’s important that your business is operating on a solid technical foundation.
Computer Answers approaches your network infrastructure with your needs in mind. Our goal in managing your IT infrastructure is simple: we want your business to be successful and productive, while keeping your IT costs low. Computer Answers helps you reach your goals by creating a solution that works. We provide immediate maintenance and support for your network, treating our clients as an extension of our business.
Here are just some of the features of our comprehensive IT management services:
- Proactive systems and network monitoring
- Instant remote support
- Guaranteed on-site response time within 24 hours
- As-needed remote access to your network
- Network security and monitoring
- Off-Site backup of your valuable data
- Ongoing IT efficiency and productivity enhancement consultations
- Ongoing documentation of network progression and statistical data
- Reduced hourly rates for on-site visits
- Reduced rates on telephone technical support
- Affordable IT solutions
Every client gets a customized IT solution, built upon working relationships that let our experts personally understand and accommodate all of our client’s unique needs.
You will be assigned a technician who will know your network in and out; if you have a problem or difficulty he/she will be the liaison to help. Having only one technician dedicated to your case is extremely beneficial. It enhances our ability to better serve you and lessens confusion often encountered when dealing with different technicians.
We offer several service agreements/options tailored for different kinds of organizations and their needs.